Pobak Bank – Privacy Policy

Effective Date: July 23, 2025

Pobak Bank, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our services.

1. Information We Collect

We may collect the following categories of personal information:

a. Personal Identifiers

• Full Name (Surname, Last Name)

• Username

• Date of Birth

• Gender

• Address

• Phone Number

• Email Address

b. Verification Documents

• Passport

• Driver’s License

• Work ID

• National Identification Number (if applicable)

c. Account Information

• Login credentials (username & encrypted password)

  Click Here

• Transaction history

• Bank account details

d. Device and Technical Data

• IP address

• Browser type

• Operating system

• Usage logs

2. How We Use Your Information

We use your data to:

• Open and manage your bank account

• Verify your identity and comply with KYC/AML laws

• Process transactions and service requests

• Communicate important updates and offers

• Improve the security and functionality of our services

• Meet legal and regulatory obligations

3. Sharing of Information

We do not sell your personal information. We may share it with:

• Regulatory authorities (when legally required)

• Credit bureaus

• Third-party service providers (e.g., for identity verification, fraud prevention, data hosting)

• Legal entities during investigations or legal proceedings

4. Data Security

We implement industry-standard security measures to protect your personal data, including:

• Data encryption (in transit and at rest)

• Two-factor authentication

• Secure servers and firewalls

• Regular security audits

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute protection.

5. Your Rights

Depending on your country or region, you may have the right to:

• Access your personal data

• Correct inaccurate or outdated data

• Request deletion of your data (subject to regulatory retention policies)

• Withdraw consent for data processing

• File a complaint with a data protection authority

6. Cookies and Tracking

Our website and app may use cookies to enhance your experience and collect usage analytics. You may control or disable cookies through your browser settings.

7. Data Retention

We retain your personal data for as long as necessary to:

• Maintain your account

• Fulfill legal and compliance obligations

• Resolve disputes

8. International Data Transfers

If your data is transferred outside your country, we ensure appropriate safeguards are in place in compliance with international privacy laws.

9. Children’s Privacy

Pobak Bank does not knowingly collect personal information from individuals under the age of 18.

10. Policy Updates

We may update this policy periodically. If we make significant changes, we’ll notify you via email or our website.

11. Contact Us

If you have questions about this Privacy Policy or how your data is handled, contact us:

📧 contact@pobak.com