Last updated: June 24, 2026
At Pobak Online Bank, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and safeguard your information when you access or use our banking services through our website, mobile applications, and related platforms.
We may collect personal information including your full name, date of birth, residential address, email address, phone number, government-issued identification details, biometric information where permitted by law, banking information, transaction history, device information, IP address, login records, and other information required to create, maintain, and secure your account.
Your information is collected and processed for purposes including account creation and verification, identity authentication, transaction processing, fraud prevention, customer support, service improvement, security monitoring, legal and regulatory compliance, risk assessment, and communication regarding your account and banking activities.
Pobak Online Bank uses cookies, analytics tools, and similar technologies to enhance user experience, remember preferences, improve platform performance, analyze usage trends, and maintain the security of our services. You may manage certain cookie preferences through your browser settings; however, disabling some cookies may affect service functionality.
We implement industry-standard security measures designed to protect your information from unauthorized access, disclosure, alteration, loss, or misuse. These measures may include encryption, secure servers, firewalls, multi-factor authentication, access controls, monitoring systems, and regular security assessments. While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.
We do not sell, rent, or trade your personal information to third parties. We may share information with trusted service providers, payment processors, identity verification partners, cloud infrastructure providers, auditors, regulatory authorities, law enforcement agencies, and other authorized entities when necessary to provide services, comply with legal obligations, enforce our terms, prevent fraud, protect users, or safeguard the security and integrity of our platform.
To comply with applicable banking regulations, anti-money laundering (AML) requirements, know-your-customer (KYC) obligations, fraud prevention laws, and other legal requirements, we may verify your identity, monitor transactions, and retain certain records as required by law.
Your personal information may be stored and processed in jurisdictions outside your country of residence. When international data transfers occur, we take reasonable measures to ensure appropriate safeguards are in place to protect your information and comply with applicable data protection laws.
We retain personal and financial information only for as long as necessary to provide our services, fulfill legal and regulatory obligations, resolve disputes, prevent fraud, enforce agreements, and maintain business records. Retention periods may vary depending on applicable laws and operational requirements.
You may have rights regarding your personal information, including the right to access, review, update, correct, restrict, object to certain processing activities, request deletion of eligible information, or request a copy of your data where permitted by applicable law. Certain requests may be limited by regulatory, legal, security, or operational requirements.
Our services are not intended for individuals who are not legally eligible to use banking services under applicable laws. We do not knowingly collect personal information from children without appropriate authorization where required by law.
We may send important service-related notifications, security alerts, transaction confirmations, policy updates, regulatory notices, and customer support communications. Some communications are necessary for account administration and cannot be disabled while maintaining an active account.
Third-party websites, applications, or services linked through our platform operate under their own privacy policies. Pobak Online Bank is not responsible for the privacy practices, content, or security of third-party services.
We may update this Privacy Policy periodically to reflect changes in our services, technology, legal requirements, or business operations. Updated versions will be posted on our platform, and continued use of our services after updates become effective constitutes acceptance of the revised Privacy Policy.
If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, you may contact Pobak Online Bank's Privacy Team through the contact details provided on our website or within the mobile application. We will make reasonable efforts to address your inquiries in accordance with applicable laws and regulations.
By creating an account, accessing, or using Pobak Online Bank services, you acknowledge that you have read, understood, and agreed to the collection, use, disclosure, storage, and processing of your information as described in this Privacy Policy.